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Customer Service Advisor

  • Location: Bedwas
  • Salary: £16,000 to £18,000
  • Type: Permanent
  • Posted: 91 days ago
  • Company: Red Recruitment

Are you a Customer Service Advisor, with experience working in Financial services within a Contact Centre Environment? My client, based in Caerphilly are seeking experienced Customer Service Advisors to work within their Claims and Legal department. If you are looking for a new exciting change, where you can utilise your customer service experience then please read below!

As a Contact Centre Advisor you will:

  • Take calls from policy holders regarding new and existing claims including; motor, personal injury, employment, contract and many more areas;
  • Input information received onto our systems ensuring data collated is accurate and escalated to the relevant areas;
  • Deliver outstanding customer service by maintaining high levels of service delivery and customer engagement;
  • Liaise with internal and external customers by phone and email ensuring communication is clear, concise and accurate

The successful candidate will have:

  • Proven experience working with the general public and providing excellent customer service (financial services experience is an advantage but not essential);
  • A desire to continuously exceed customer expectations whilst delivering and achieving business goals and targets.
  • Excellent telephone communication skills with internal and external customers;
  • The ability to work at pace whilst maintaining an accurate, high quality output; and
  • The desire to constantly look for ways we can improve our processes and practices.

This company offer excellent employment benefits listed below:

  • 25 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group legal protection for all
  • Motor or Home Emergency Assistance support
  • Salary sacrifice benefits including cycle to work scheme, childcare vouchers and season ticket loans
  • Membership of our Sports and Social club which includes discounted events such as theatre, wine tasting or shopping trips!

Interviews are taking place ASAP, so please apply today!