Are you a Customer Service Advisor, with experience working in Financial services within a Contact Centre Environment? My client, based in Caerphilly are seeking experienced Customer Service Advisors to work within their Claims and Legal department. If you are looking for a new exciting change, where you can utilise your customer service experience then please read below!
As a Contact Centre Advisor you will:
- Take calls from policy holders regarding new and existing claims including; motor, personal injury, employment, contract and many more areas;
- Input information received onto our systems ensuring data collated is accurate and escalated to the relevant areas;
- Deliver outstanding customer service by maintaining high levels of service delivery and customer engagement;
- Liaise with internal and external customers by phone and email ensuring communication is clear, concise and accurate
The successful candidate will have:
- Proven experience working with the general public and providing excellent customer service (financial services experience is an advantage but not essential);
- A desire to continuously exceed customer expectations whilst delivering and achieving business goals and targets.
- Excellent telephone communication skills with internal and external customers;
- The ability to work at pace whilst maintaining an accurate, high quality output; and
- The desire to constantly look for ways we can improve our processes and practices.
This company offer excellent employment benefits listed below:
- 25 days holiday with the option to buy up to a further 5 days
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group legal protection for all
- Motor or Home Emergency Assistance support
- Salary sacrifice benefits including cycle to work scheme, childcare vouchers and season ticket loans
- Membership of our Sports and Social club which includes discounted events such as theatre, wine tasting or shopping trips!
Interviews are taking place ASAP, so please apply today!